Q: I got paid today, but the ATM system does not reflect

my current balance.
A: The ATM system and debit check card system is delayed 24-hours. You received your direct deposit today, however the system will not show it available until late evening after closing hours.

Q:  Can I pay my loan off early with no penalty?
A:  Yes.

 

Q:  How long does it take for loan approval?
A:  Once a completed application with all supporting documents
is submitted to an HSCU loan officer a response is normally
given within one hour or less.

Q:  Is there a waiting period before I can apply for a loan?
A:  No. You must have the $50 deposit in your share account
before you can apply. This establishes your membership.

 

Q:  How do I become a member?
A:  First, check to see if you are eligible for membership in this
Credit Union. If so, simply come by and fill out a membership
application with a $50 deposit to open your share account.

Q:  Who do I contact when I experience trouble or find an
error on my account when using your web banking product?
A:  Members should immediately contact HSCU at 865-689-6152
to report any problems or errors.

Q:  What's the difference between a bank and a credit union?
A:  Unlike a bank, HSCU is a member "owned", non-profit
financial institution that strives to provide members more
opportunities and more value for their money. One of the
ways we do this is by providing better rates on savings and

loan products.

 

Q:  Are your loans simple interest loans?
A:  Yes.

Q:  What are your hours and location?
A:  This information is located on the About Us page.

Q:  What is your ABA number or routing and transit number?

A:  264279758

 

Q:  How can I access my account at HSCU if there is not a branch

convenient to me?

A:  For convenience you may direct deposit your payroll checks directly to the Credit Union and have access to your funds through an ATM, checks or our VISA debit check card. With direct deposit, you have 5 ATM transactions per month at no charge, each additional
transaction is $1. Members have unlimited usage at no charge to

HSCU owned machines located in East TN Children's Hospital, St.

Mary's Hospital, and on Broadway at our main office. You may also transact business via our 24-hour telephone teller, and on our web banking site at www.healthsystemscu.com.

Q:  How can I reorder checks?
A:  Liberty check reorders with no changes in name, address, or phone can be completed on-line via our home page. Name, address and phone number changes must be completed in writing or in person. 

Q:  How can I get a VISA debit check/ATM card?
A:  Fill out an application and return it to the Credit Union office
for credit approval.

Q:  When does our Christmas Club money payout?
A:  Your money is transferred to your HSCU checking account on the
first business day of October. If you do not have a checking account
with HSCU, then the funds will be deposited into your regular share account.

Q:  What is the difference between a 1st mortgage loan and
a home equity loan?

A:  A 1st mortgage loan is used to purchase a home or refinance
existing property owned by the member.  The loan must be
secured by real estate meeting the policies, procedures, and
documentation guidelines established by HSCU.

 

A home equity loan is used when a member wants to tap
the existing equity in their property.  The loan must be secured
by real estate meeting the policies, procedures, and
documentation guidelines established by HSCU. 

Q: How much do I qualify for?
A:  Our mortgage loan officer can give you a general idea when
you submit a Residential Mortgage Application along with supporting
documentation of your monthly income, monthly debt, and the
dollar amount you have for a down payment and for closing costs.

 

Q: How do I apply?
A: Simply fill out a Residential Mortgage Loan Application and return
it with a copy of your most recent pay stub and a copy of your
signed contract if applicable. Please call ahead or schedule and
appointment with an HSCU mortgage loan officer when returning
this application and supporting documents.

 

Q:  How long does it take to process a mortgage loan?

A:  Ususally one hour for loan approval based only on the application
and credit history.  Then we proceed to the appraisal, etc.  The funds
can usually be disbursed within 3 to 4 weeks.

 

Q:  On what types of property does HSCU lend?

A:  The members' single family primary residence.

 

Q:  Are your loans assumable and is there any prepayment penalties?

A:  No.

 

 

Q: How can I report a card lost or stolen?
A:  If your card has been lost or stolen, call 1-800-654-7728
to report the card missing. This phone line is available 24
hours a day, 7days a week.

Q:  Can I make credit card payments at the Credit Union?
A:  Yes

Q:  Where do I mail credit card payments if I don't have my
remittance envelope?
A:  Simply mail your payment to the Credit Union with your
VISA credit card number listed on the check so we will
know where to post the payment.
Health Systems Credit Union
4005 N. Broadway
Knoxville, TN 37917

Q:  How do I dispute a charge on my credit card statement? 
A:  All billing disputes and inquiries must be submitted in
writing to:
Health Systems Credit Union
4005 N. Broadway
Knoxville, TN 37917

*HSCU must receive the written request within 60 days
after we sent you the first bill on which the error or problem appeared.

Q:  How do I change my billing address?  
A:  Simply state in writing your current address, phone
number, account number, date and include your signature
and forward this information to us via:
1) mail - see address above
2) fax - 865-689-6326
3) in person at any location

Q:  How can I obtain a personal identification number (PIN)
for my credit card in order to access cash through an
ATM machine?
A:  Each credit card is automatically assigned a PIN at the 
time of issue. If your PIN as been lost or forgotten, you
may contact the Credit Union to reissue you a new one.
The Credit Union does not have access to existing PINs.

Q:  How can I add an additional user to my account? 
A:  The primary cardholder must complete and submit an
additional card request form, with an original signature, to:
Health Systems Credit Union
4005 N. Broadway
Knoxville, TN 37917
Your request will be processed upon receipt. 

Q:  How can I transfer a balance from another card to my
HSCU credit card? 
A:  You can get a cash advance off your HSCU card to payoff
the existing card balance from the other institution.